Getting started with cannabis vaping can feel overwhelming for newcomers. After helping hundreds of first-time customers over the past year, our customer support team at Puff Prism has compiled the five most common questions we receive by email. Here’s what our experience has taught us about first-time vaping.
1. “How Do I Even Use This Thing?”
Every month, our support inbox is filled with emails from customers unsure how to activate their new vapes. Our team has tested hundreds of products and found that most disposable vapes are draw-activated, meaning you simply inhale through the mouthpiece—no buttons required. Some of our premium disposables have a button that needs to be pressed while inhaling, but this is indicated in the product description.
For cartridge systems, you’ll typically:
- Connect your cartridge to the battery (usually by screwing it on)
- Press the button 5 times quickly to turn it on (the light will flash)
- Hold the button while inhaling gently
- Release the button before you finish inhaling
Based on customer feedback emails and our team’s testing, disposable vapes are ideal for first-timers since they require minimal setup and generally provide a smoother draw than cartridge systems. Many customers report that disposables helped them feel more confident before moving to cartridge systems.
2. “How Much Should I Inhale?”
“Start low, go slow” is our team’s mantra when responding to new users. After receiving countless emails from first-timers who had coughing fits, our customer support team now suggests a 2-3 second gentle inhale, about half the intensity of a normal breath.
One customer, Sarah, emailed us that she ruined her first experience by taking a massive hit. “I coughed for five minutes and felt overwhelmed,” she wrote. Now she uses the “sip like hot tea” method we recommend to all newcomers who contact us.
Our team has personally tested different inhalation techniques across various products and found that holding the vapour briefly (1-2 seconds) before exhaling maximizes effects while minimizing throat irritation. We suggest waiting 10-15 minutes between puffs—we’ve received too many panicked emails from customers who took too much too quickly.
3. “What Effects Should I Expect?”
Unlike smoking, vaping typically hits faster and smoother. After collecting feedback from dozens of customer emails, we’ve noticed effects usually begin within 5-10 minutes, with the experience peaking around 30 minutes in.
Our team recently analyzed feedback from five first-time customers who shared their experiences via email, comparing their expectations versus reality. All five were surprised by:
- The pronounced flavour profile (especially with live resin vapes, which preserve more terpenes)
- How quickly the smell dissipates (usually gone within minutes rather than hours)
- The intensity of effects (our distillate vapes average 75-85% THC compared to flower at 15-25%)
Most customers email us updates two weeks after their first purchase on how they are developing preferences for specific strains and formulations based on their effects.
4. “How Long Will My Vape Last?”
This depends entirely on your usage patterns. We’ve tracked this question carefully through customer follow-up emails:
- A typical 0.5g cartridge delivers approximately 75-150 puffs
- Most disposables provide 200-300 puffs before the battery dies (even if there’s oil left—a common complaint in our inbox)
- Weekend-only users typically report a cartridge lasting 3-4 weeks
- Daily users might go through a cartridge in 1-2 weeks
One of our team members kept detailed notes on his usage: his 1g cart lasted exactly 17 days with 3-4 sessions daily. You’ll know your disposable is empty when vapour production decreases significantly or the taste becomes burnt—a sensation customers have colorfully described in emails as “licking an ashtray.”
5. “What About Safety and Storage?”
After a customer emailed about a leaking cartridge that had been left in a hot car, we now include storage information with every order:
- Store upright at room temperature (we’ve seen oil crystallize in cold conditions)
- Keep away from direct sunlight (UV degrades cannabinoids—we tested this by leaving samples in a sunny window for a week)
- Never leave a car in hot weather (we’ve documented battery failures and oil leakage above 30°C)
- Clean the connection points between the cartridge and battery weekly with a cotton swab
- Remove the cartridge from the battery if not used for extended periods to prevent slow drainage
Our team tested battery performance over time and found that after two weeks of regular use, you might notice slightly diminished vapour production. This is normal and can often be resolved by cleaning the connection points with isopropyl alcohol.
Ready to Try Your First Vape?
At Puff Prism, we carry over 500 vape products—the largest selection in Canada—with options perfect for beginners and experienced users. Our team has personally tested most products in our inventory and can recommend the ideal starter vape based on your preferences.
Have more questions? Reach out through our website contact form or email at [contact email]. We accept e-transfers and Bitcoin for all purchases, with Canada Post shipping available nationwide to every corner of Canada.
Happy vaping!