Privacy Policy

Puff Prism
Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Puff Prism (“we,” “us,” “our”), we’re committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://puffprism.com/ or purchase our cannabis vape products.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws. As a Canadian cannabis retailer, we take extra care to ensure your information is protected while providing you with the best possible service.

• Contact Information: Name, email address, mailing address
• Order Information: Purchase history, product preferences, payment method details (we don’t store credit card information)
• Account Information: Login credentials, account preferences
• Communication Records: Customer service interactions, product reviews, and feedback
• Technical Information: IP address, browser type, device information, website usage data

• Directly from you: When you create an account, place orders, contact customer service, or subscribe to our newsletter
• Automatically: Through cookies and similar technologies when you browse our website
• From third parties: Payment processors (for transaction verification), shipping companies (for delivery confirmation)

We use your personal information for the following purposes:

• Order Processing: Fulfilling your cannabis vape orders and arranging shipping
• Customer Service: Responding to inquiries, resolving issues, and providing product support
• Account Management: Maintaining your account, processing returns/exchanges
• Legal Compliance: Age verification (cannabis sales require 19+ verification), tax reporting, regulatory compliance

• Marketing Communications: Sending newsletters, product updates, promotional offers
• Product Recommendations: Suggesting vape products based on your purchase history
• Website Improvement: Analyzing usage patterns to enhance user experience
• Loyalty Program: Managing our “Puff Points” rewards system (when launched)

We do not sell your personal information to third parties. We may share your information in these limited circumstances:

• Shipping Companies: Canada Post and other authorized carriers for order delivery
• Payment Processors: For secure transaction processing (e-transfer and Bitcoin)
• Customer Service Tools: When we implement ticketing systems like Gorgias or Zendesk
• Email Marketing: If you consent to receive our newsletters

• Regulatory Compliance: Health Canada reporting requirements for cannabis sales
• Law Enforcement: When required by court order or legal obligation
• Business Protection: To prevent fraud, protect our rights, or ensure customer safety

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same level of protection for your privacy.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Order Records: 7 years (for tax and regulatory compliance)
• Account Information: Until you request deletion or close your account
• Marketing Communications: Until you unsubscribe
• Website Analytics: 2 years maximum

Under PIPEDA, you have the following rights:

Request copies of the personal information we hold about you

Request corrections to inaccurate or incomplete information

Opt out of marketing communications or secondary uses of your information

File a complaint with the Privacy Commissioner of Canada if you believe we’ve mishandled your information

To exercise these rights, contact us at: support(at)puffprism.com

We implement appropriate security measures to protect your personal information:

• Secure Website: SSL encryption for all data transmission
• Limited Access: Only authorized team members can access customer information
• Secure Storage: Personal information is stored on secure, Canadian-based servers
• Regular Updates: Security protocols are reviewed and updated regularly

Note: While we take security seriously, no system is 100% secure. We cannot guarantee the absolute security of information transmitted over the internet.

Our website uses cookies and similar technologies to:

• Remember your preferences and shopping cart contents
• Analyze website traffic and user behaviour
• Provide personalized product recommendations
• Ensure website functionality

You can control cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

As a licensed cannabis retailer in Canada:

• Age Requirement: You must be 19+ to access our website and purchase products
• Verification: We may request additional age verification for orders
• Compliance: We follow all Health Canada regulations for cannabis sales and record-keeping

Your personal information is stored and processed in Canada. We do not transfer personal information outside of Canada without your explicit consent and with the appropriate safeguards in place.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws and regulations. We’ll notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification (if you’ve subscribed to our communications)
• Updating the “Last Updated” date at the top of this policy

Privacy Officer: Taylor Crane
Email: support (at) puffprism.com
Mailing Address:
Puff Prism
[Insert business address]
Canada

For privacy-related inquiries or to exercise your rights, please get in touch with us using the information provided above.

If you have concerns about how we handle your personal information:

1. Contact us first using the information above
2. Privacy Commissioner of Canada: If you are unsatisfied with our response, you can file a complaint at www.priv.gc.ca

This Privacy Policy demonstrates our commitment to protecting your personal information while providing you with exceptional cannabis vape products and services. Our team has personally tested many of the products we sell, and we’re here to help you find the perfect vape for your needs.